Frequently Asked Questions

• Q: What exactly is Approval Track?

  A: ApprovalTrack is a system which streamlines the request and approval process for companies. Every company needs to approve things like expense reports, travel requests, purchase requests, etc, and ApprovalTrack makes this process simple.

• Q: Can I create my own types of approvals to meet my company's needs?

  A: Yes! ApprovalTrack is totally customizable and you can create as many different types of requests as you want. Each request can have user definable custom fields to match your exact needs and a specific type of workflow that the request has to go through before being approved.

• Q: Can we get our data back should we decide to cancel our ApprovalTrack subscription?

  A: Yes. Simply contact our team and we will return your data at no cost.

• Q: Can I create my own forms for data entry and display?

  A: Yes! ApprovalTrack allows you to create forms with HTML. When you create a new Request Type (an expense report template, for example), you can either elect to enter data just using the fields, or you can create a completely custom form with HTML and make it look however you want. You can also create a separate form for displaying the data so that your users get to see exactly the information they need in the format they want.

• Q: Can I attach supporting documents (like receipts or sales quotations) to the requests?

  A: You can attach an unlimited number of documents to each request. These can be sales quotations to support a purchase request, receipts for an expense report, or anything else you need.

• Q: Is there online help available?

  A: Yes – Help is available at www.ApprovalTrack.com/help or by clicking on the question mark icon inside the application.

• Q: Is it easy to add additional users?

  A: Yes. Within ApprovalTrack, the account administrator can add new users with a few mouse clicks.

• Q: Is there a limit to the number of users I can have?

  A: No. You can create as many users as you like.

• Q: Is it difficult to cancel my subscription?

  A: No. The account administrator can cancel the account at anytime with no hassle.

• Q: Can I purchase ApprovalTrack to run on my servers?

  A: No, ApprovalTrack is only licensed as a SaaS application.

• Q: What is SaaS?

  A: Software as a Service (SaaS) is a model of software deployment in which an application is hosted as a service and provided to customers across the Internet. By eliminating the need to install and run the application on the customer's own computer, SaaS alleviates the customer's burden of software maintenance, ongoing operation and support. Using SaaS also means that you do not have to incur a large capital cost to purchase the software - you'll simply pay on a per-month basis for what you need.

• Q: Is my data secured?

  A: Yes! ApprovalTrack is hosted at a Tier 4 secure data center. All data is backed up, runs on fault resilient hardware, and the building is staffed with security around the clock. In addition, your interaction with ApprovalTrack is encrypted with SSL so that your data cannot be “sniffed”.

• Q: Is the site secured with SSL?

  A: Yes. You will notice when you log into the site, your browser will display an SSL connection.

• Q: What forms of payment do you accept?

  A: We typically bill by credit card (Visa, MasterCard or Amex), but we can arrange invoicing for larger customers if that fits your needs better.

• Q: Is my credit card data secure?

  A: Yes. Credit card data is encrypted for your security and is not released to any third party.

• Q: How can I request a new feature?

  A: Give us a call or send us an email!

• Q: How much does technical support cost?

  A: Technical Support is Free of charge. You can reach us at Support@ApprovalTrack.com or call us at 800/697-2820.

• Q: Does ApprovalTrack support Mac/Safari?

  A: Yes. Everything we produce is tested with Windows and Mac.

• Q: I need some help with defining my request types and would like some advice. Can you help?

  A: Sure! If for any reason you have a question, and the topic is not covered in the online demos or help file, always feel free to email or call.

• Q: How often is the site taken down for scheduled maintenance?

  A: Scheduled maintenance is something that needs to occur from time to time but not very often. Every account will be notified of this well in advance. Any site maintenance will be conducted at off peek times, usually from 1-3AM.

• Q: We have a lot of users to to sign up. Do you offer some sort of user import feature?

  A: Yes. Our team will work with you to help get users imported into the system and make your life as simple as possible.